Unfortunately, it's not possible to share recordings of tutoring sessions for a variety of reasons.
At Revision Village, we strive to provide the highest quality tutoring experience while ensuring a safe and professional learning environment for both students and tutors. As part of this commitment, all tutoring sessions conducted through the Crimson App are recorded.
Why Are Sessions Recorded?
Recording tutoring sessions serves several important purposes:
- Student and Tutor Protection: Recordings act as a safeguard in case an issue arises that requires clarification. This practice is similar to call centres recording customer service calls for quality assurance and dispute resolution.
- Quality Control & Training: Over time, session recordings have become a valuable tool for our team managers and leaders. They enable us to review past sessions to enhance training, refine our services, and ensure our tutors maintain the highest standards. By analysing real examples, we can highlight best practices and identify areas for improvement.
Use of Recordings & Intellectual Property
While session recordings are a crucial part of maintaining high-quality services, they are strictly for internal use. The recordings:
- Are the intellectual property of Revision Village and are intended solely for quality assurance and training purposes.
- Cannot be shared externally by staff or clients. Unfortunately, there have been cases where session recordings were distributed outside our platform, leading to unintended access to Crimson’s proprietary services and potential privacy breaches.
Over time it has become helpful for our team managers and leaders to look at previous sessions and use some examples for quality control and training purposes. This helps us supercharge our services by showing other team members great ways of doing things or areas that might be improved.
Privacy & Ethical Considerations
Sharing recordings without consent can expose personal information about both students and tutors, who may not be aware that their session is being distributed. To protect everyone involved, we enforce strict policies regarding the handling of recorded sessions.
If you have any questions about this policy, please feel free to contact our support team via tutoring@revisionvillage.com.
Thank you for your cooperation in maintaining a secure and professional learning environment.